This Privacy Policy outlines how MyCare Medical Clinic Pte. Ltd. (“MyCare Medical,” “we,” “us,” or “our”) collects, uses, discloses, and processes personal data from our customers or patients, in compliance with the Personal Data Protection Act (PDPA). It applies to personal data in our possession or managed by third-party organisations authorised by us to process data on our behalf. By using our website or services, you agree to this Privacy Policy and our Terms and Conditions. If you disagree, please refrain from using our website or services.

Personal Data

1. Definitions:
   • Customer/Patient: Individuals who contact us to inquire about our services or who enter into a contract with us for medical or related services.
   • Personal Data: Information about an individual that can identify them, either directly or indirectly.
   • Website: Refers to pages related to the company’s site at mycaremedicalclinicsg.com
2. Examples of Personal Data Collected:
   • Identification details (e.g., name, NRIC, passport number, address, contact details, nationality, gender, and birth date).
   • Medical and health-related information (e.g., medical history, claims, lab results, diagnostic images).
   • Billing details (e.g., credit card information).
   • Device, browser, and location information.
   • Data entered into our website or related services.
3. Other terms follow the meanings provided under the PDPA.

Collection, Use, and Disclosure of Personal Data

4. Collection of Personal Data:
   • Data is collected only when voluntarily provided by you or an authorised representative (e.g., employer or insurer).
   • We seek consent before collecting additional data or using it for new purposes unless permitted by law.
5. Purposes of Collection and Use:
   Personal data may be used for:
   • Providing services and products.
   • Verifying identity.
   • Responding to inquiries or complaints.
   • Managing relationships.
   • Processing claims and payments.
   • Conducting quality reviews and improving healthcare services.
   • Marketing our services
   • Complying with legal or regulatory requirements.
   • Creating anonymised data for research or analytics.
   • Any incidental business or disclosed purposes.
6. Passive Data Collection:
   • Site Activity: Tracking actions on the website (e.g., searches).
   • Device and Browser Information: Anonymous data (e.g., IP address, browser type, connection speed).
   • Cookies: Used to enhance user experience and marketing efforts; users can adjust browser settings to manage cookies.
   • Location Data: GPS may be used to connect users to nearby healthcare providers.
   • Web Analytics: Tools like Google Analytics collect data to improve services without storing personally identifiable information.
7. Data Disclosure:
   Data may be disclosed to:
   • Related entities (e.g., affiliates, subsidiaries).
   • Parties processing medical claims (with patient consent).
   • Authorities when required by law or for safety purposes.
   • Other parties as disclosed during data collection.
8. Marketing Communication:
   By subscribing to newsletters or providing contact details, you consent to receiving promotional messages. You can unsubscribe anytime.
9. Social Media Interactions:
   Interacting with us via social platforms may involve sharing personal data. We are not responsible for the data practices of these platforms, and users should review their privacy policies.
10. Third-Party Links:
    Our Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites linked on our platforms.

Withdrawing Consent

11. Consent for the collection, use, or disclosure of personal data can be withdrawn by submitting a written request to contact_us@mycaremedicalsg.com
12. Processing such requests may take up to 14 business days. We will inform you of potential consequences.
13. Withdrawal of consent may limit our ability to provide services.
14. Data collection or disclosure permitted by law will not be affected by consent withdrawal.

Access and Correction of Personal Data

15. Requests to access or correct personal data must be submitted in writing or via email.
16. A fee may apply for access requests, which will be communicated prior to processing.
17. We aim to respond within 14 business days. If unable to do so, we will notify you within 30 days with an expected timeline.

Data Protection

18. We implement administrative, physical, and technical measures to protect your data. However, no method of transmission or storage is entirely secure.

Retention and Accuracy

19. Personal data should be kept accurate and updated. Please notify us of any changes.
20. Data will be retained as long as necessary for its purpose or as required by law.
21. When data retention is no longer necessary, it will be securely deleted or anonymised.

International Transfers

22. Personal data is generally not transferred outside Singapore unless necessary. If so, consent will be obtained, and appropriate protection measures will be implemented.

Feedback and Contact

23. For inquiries or feedback, contact us at contact_us@mycaremedicalsg.com

Policy Updates

24. This Privacy Policy may be updated without prior notice. Changes will be indicated by the last updated date. Continued use of our services implies acceptance of the revised policy.